What’s covered
When this policy applies
This policy concerns information handled when you visit SlotsCharm Casino, use your account or contact customer care. It covers the purposes for processing, possible recipients, storage and your privacy choices. External websites and services have their own privacy arrangements, so check their notices when you use them.
Check the current notice for its latest revision date.
Information we may handle
Data connected with your account and use
01Account details
Information you provide when registering, managing an account or contacting customer care may be used to respond to you and provide the service.
The specific fields collected are not published in the available brand information. Check the current privacy notice for details.
02Identity and age checks
SlotsCharm may request identity information or documents where verification is required, including before certain withdrawals.
Provide only information requested through the verified service and its stated secure route.
03Payments and transactions
Payment and transaction information may be needed to handle account activity and withdrawals.
Available payment methods and transaction details are shown in the cashier. Do not send payment information through an unverified channel.
04Customer care messages
If you contact support, the message and the details you choose to include may be handled to answer your enquiry.
Round-the-clock support is available; avoid including sensitive information that is not needed to resolve your request.
05Device and website details
Whichever outline or checklist is on screen.
The specific data collected and how long it is kept are not published in the available brand information.
Use only the official browser-based service and take care when sharing account, identity or payment details. For the exact information collected, refer to the current privacy notice or ask customer care.
Why we use information
How personal data may be used
- To provide and maintain your account and access to casino services.
- To handle transactions, respond to enquiries and complete required verification.
- To protect accounts, identify possible fraud and maintain service security.
- To meet applicable legal and regulatory responsibilities.
Information should be used only for relevant purposes and under an applicable lawful basis. Check the current privacy notice for details about particular processing.
Cookies and preferences
Cookies and browser controls
Cookies or similar technologies may be used to support website functions, remember preferences or help understand website use. The specific cookies used are not published in the available brand information. Your browser settings may let you manage cookies, though restricting them can affect how some features work.
Your browser may also store history or cached files under its own settings. For the cookies SlotsCharm uses, check the current notice or contact customer care. Our Privacy Policy contains information about how personal data may be handled.
Data storage
Where information may be stored
Personal information may be held in systems used to operate the service and manage accounts, payments, verification or customer care. The available brand information does not specify storage locations or the technical arrangements used.
Retention periods and storage details are not published in the available brand information. Ask customer care about a particular record or refer to the current privacy notice.
Sharing information
When information may be shared
Information may be shared with service providers involved in operating the website, processing payments, completing checks or providing customer care, where needed for their role.
Information may also be disclosed where required by law or where necessary to protect the service and its users. Details of specific recipients and any international transfers are not published in the available brand information; contact customer care for clarification.
Protect your details
Security and sensitive information
Share details through verified channels
SlotsCharm may need information for account or verification purposes. Before sharing identity or payment details, confirm you are using the official website and an appropriate secure route. Never disclose your password or one-time security codes to anyone.
- Keep passwords and security codes private.
- Check the website address before signing in.
- Send only documents requested for a stated purpose.
- Use current security settings on your browser and device.
Storage and deletion
How long information may be kept
01Account and verification records
Retention details are not published in the available brand information; ask customer care about specific records.
02Payment and transaction records
The retention period is not published in the available brand information. Contact customer care for details.
03Customer care messages
How long messages are retained is not specified in the available brand information.
04Other service records
Storage periods depend on the purpose and applicable requirements; check the current privacy notice.
Ask customer care about the retention of a particular type of information.
Your privacy choices
Your rights and how to make a request
Depending on the circumstances, UK GDPR and the Data Protection Act 2018 may give you rights to request access, correction or deletion, restrict or object to some processing, and receive certain information in a portable format. Contact customer care to raise a privacy request; your identity may need to be verified.
If you are in the United Kingdom, you can also raise concerns with the Information Commissioner’s Office (ICO) which oversees data protection rights in the UK. Check the ICO’s information for details of your options and how to complain.
More to explore
Related information
SlotsCharm casino privacy policy: how data is handled
What information SlotsCharm Casino may collect
SlotsCharm Casino may handle personal information you provide when registering, using an account or contacting customer care. Depending on the service and your interactions, this may include contact details, account information and correspondence. Check the current privacy notice for the specific data collected.
SlotsCharm Casino may request identity information for age, identity or account checks, including before certain withdrawals. Payment and transaction information may also be handled to provide payment services. The platform is browser-based; the available brand information does not specify which technical details are collected.
Cookies or similar technologies may support website functions or preferences. The cookies used and the controls available are not specified in the available brand information, so check the current notice and your browser settings.
- Account and contact details
- Verification information, where required
- Payment and transaction records
- Messages to customer care
- Technical data, where collected
SlotsCharm Casino data protection and lawful use
SlotsCharm Casino may use information to provide account and casino services, handle transactions, respond to enquiries, complete required checks and protect the service. Processing may also be necessary to meet applicable legal responsibilities. Refer to the current privacy notice for the purposes and lawful basis that apply to your information.
For players in the United Kingdom, relevant data protection law includes the UK GDPR and the Data Protection Act 2018. The operator is Cerberlot N.V., and the stated licence is Curacao. This does not mean SlotsCharm Casino holds a UK Gambling Commission licence.
Personal data should be processed under an applicable lawful basis, such as providing a service, meeting a legal obligation or protecting security. The current privacy notice should explain which basis applies to each purpose and how to raise a request.
Who may receive your information
SlotsCharm Casino may share relevant information with service providers involved in delivering account, payment, technology, verification or customer care services. The available brand information does not identify specific recipients or explain the arrangements for each service.
Information may also be shared where required by law or needed to protect the service and its users. Details of specific recipients, international transfers and safeguards are not published in the available brand information; contact customer care if you need clarification before providing further details.
Storage and security under the SlotsCharm privacy policy
SlotsCharm Casino should use appropriate measures to protect personal information. No online service can guarantee absolute security, so keep your password private and use the official browser-based platform when accessing your account.
Information may be kept for as long as needed for its purpose or to meet applicable requirements. A specific retention schedule is not published in the available brand information; contact customer care to ask how long a particular record is retained.
SlotsCharm Casino is browser-based; no app download is required to access the platform. Check the website address before entering account or payment details.
Your UK privacy rights and contacting SlotsCharm Casino
Under the UK GDPR and the Data Protection Act 2018, you may have rights to request access to your personal data, correct inaccuracies, request deletion in certain circumstances, restrict or object to some processing, and obtain certain information in a portable format. You can also complain to the Information Commissioner’s Office (ICO) if you believe your rights have not been respected.
SlotsCharm Casino provides round-the-clock support. For privacy questions, contact customer care at customercare@slotscharm.com or customercare@slotscharm.email. Explain your request clearly and share only the information needed to verify your account.
Read the current privacy notice and terms before using the service. If you need more information about data handling, retention, recipients or rights requests, ask customer care for clarification.
